Troubleshooting
- Subtitles are not working properly in my browser – what can I do?
- Why can't I watch films?
- Login Issues
- I cannot add my library card to my user account.
- What does it mean that the library has reached its budget limit?
- Why do I see the message “Unfortunately, this library card does not provide access to Cineasterna”?
- I cannot watch any films even though I am logged into my user account.
- I forgot my username and password, what should I do?
- Playback Issues
- Unable to borrow a film, what should I do?
- How do I turn on closed captions or subtitles?
- I have forgotten my PIN code. How do I get a new one?
- Watching Cineasterna with Chromecast