If you are experiencing issues with a film stuttering, ending early, or not starting at all, we recommend trying the following steps before contacting us.
- Restart your router.
- Play the film on another device.
- Try playing the film using a different browser.
- Play the film on the same device but with a different internet connection, such as using mobile data instead of Wi-Fi.
- Ensure you have the latest version of your device's software. Update/restart your device.
- Clear your cache/history.
- Check your internet connection. Try playing the same film on another device and with a different internet connection (e.g., 3G/4G). Test your connection speed at www.bredbandskollen.se. The speed should be at least 8 Mbit/s with a response time under 20 ms.