If you receive the error message " Incorrect library card number or PIN code" when trying to borrow a film via Cineasterna, the issue may be related to your library card. Try the following steps:
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Make sure you have entered the correct information and that you are entering your library card number (or personal identification number) in sequence, without spaces or hyphens.
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If it still doesn't work, visit the library's website. Click on "Log in" and enter your details. If you can log in to the library's website, you should be able to borrow films via Cineasterna, as long as you enter the same details.
Good to know:
Being able to log into your user account on Cineasterna does not necessarily mean you can borrow films on Cineasterna. Your library card is the key to borrowing films via our service, and if you receive the error message "Incorrect library card number or PIN," the library system is not accepting your details. This could be due to several reasons, such as your library card needing renewal, an outstanding debt, or simply that you have entered incorrect details. Visit the library’s website for assistance.